FAQ’s

Yes, we run by appointment. Having an appointment allows us to ensure that there is a showroom and bridal stylist available to help you navigate our selection. It also allows us to give you the best experience, as you are able to preview our Look Book to see our gowns, ask questions or give your stylist ideas for your wedding dress style.

We offer separate personal showrooms for all of our brides, you will never be trying on next to another customer. Our different showrooms have different amounts of seating availability. Our Premier appointments can accommodate the bride and up to 3 guests. We do also have private showrooms available for a more intimate and upgraded experience that can fit more guests. To see our different experience options, head to our bridal appointment page.

Yes! We are the only bridal boutique in Western New York that has their liquor license and can legally serve you champagne. We offer upgraded appointments to offer champagne to our guests, with your choice of Prosecco or Rose. We are also happy to make special accommodations. If you prefer mimosas, just let us know ahead of time so we can have juices on hand. We always carry a variety of non-alcoholic beverages for either minors or those that do not want alcohol.

Legal ID must be shown at time of appointment. We have had customers ask if they can bring their own alcohol, NYS has very strict rules and outside alcohol is not allowed.

We have made some shifts in our business these past few years. We made the decision that all brides should be able to try on gowns in their size. To have a truly inclusive inventory selection, we had to dedicate our entire space to offering bridal gowns in sizes 0-40 in stock. This way no matter what time frame a bride is on, she can walk out the door with a gown in her size.

We are here to help our brides! We offer different options depending if you are taking a gown off the rack or special ordering. Many of our brides pay for their gowns in full when they special order, but we only require a minimum of 60% down to place an order.

If you have time before the order needs to be placed with the designer, then you can make payments to work up to 60%. We are happy to work out a budget with you, payments can either be made on your own schedule through your client portal or we can schedule an automatic monthly payment plan using a credit card. Your stylist is happy to come up with a plan that will work for you.

We do offer several Lay-away payment plans for gowns purchased off the showroom floor. These options range from 30 days to up to 4 months.

Yes! If you or someone in your group has any special needs or is in a wheelchair, just let us know when you book your appointment and we will set everything up to make your visit stress-free. Our restroom is ADA compliant and while we have a step at our front door, we have a portable ramp that we will have out ahead of your appointment. We also have dressing rooms equipped with handle bars and are ADA compliant for a bride who uses a wheelchair.

Every bride from all backgrounds, all ages, all races, and all places deserves to feel beautiful, seen, and attentively assisted while finding a wedding gown. Such a dream experience should be accessible and inclusive to all! Our staff has been trained by All Bodies, All Brides so that we can better assist our clients and bring accessibilty to our appointments. Our private showrooms offer dimmable lights and we can adjust the music levels for anyone that may become overstimulated. Our goal is to offer a safe and comfortable environment to fit the needs of our beautiful and diverse clientele.

We do not take dresses on consignment or purchase dresses from consumers. We work strictly with our designers and manufacturers for quality assurance. Our insurances only cover within our supply chain.